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C.H. Robinson | 01.12.2021 | Antwerp

Account Manager


Job offer details
  • Contract: Employee , Middle Management
  • Minimal Experience: 6 months to 2 years
  • Segmentation: Logistics Department / Supply Chain in an industry , 3PL / 4PL , Road Transport , Shipper / Forwarder Air , Shipper / Forwarder Sea , Rail , Inside Sales , Shipper / Forwarder , Supply Chain Specialist / Analyst , Sales Management

Job description

As part of continuous growth and development of our European Account Management team, we are now looking for an experienced and talented:

ACCOUNT MANAGER - GLOBAL FORWARDING

Antwerp – Belgium

What’s the opportunity?

As Account Manager at C.H. Robinson your role is to manage, retain and grow accounts within the Branch. You as Account Manager understands the customer’s business and use that knowledge to provide solutions within the CH Robinson network. Drive, organize and facilitate regular business reviews and other business meetings. Develop standard operating procedures (SOP’s), Key Performance Indicators (KPI’s) and other account metrics. Oversee and manage day-to-day customer activities and ensure the operations team is aligned.

Duties and responsibilities

  • Develop and maintain effective working relationship with customer resulting in continued account development
  • Regular visits to customers in line with their requirements, i.e. monthly, quarterly (QBR’s)
  • Identify and manage opportunities to grow the overall customer share of wallet
  • Oversee and manage day-to-day customer activities and ensure the operations team is aligned
  • Understand the customer’s business and use that knowledge to provide innovative solutions
  • Drives, organizes, and facilitates regular business reviews and other customer meetings. During these reviews, discuss results of prior year’s activity (review lanes, volumes, etc.), project upcoming market challenges and opportunities unique to the customer
  • Create, maintain, and execute a detailed SOP
  • Develop and maintain an account plan which details overall account information & metrics, identifies opportunities, account contacts, CHRW’s value to the account, potential obstacles, and action items. The plan will be continually revised and strengthened throughout the life of the account
  • Analyze data and interpret trends to ensure KPI’s and account budget are being achieved
  • Generate sustainable profitability and identify opportunities for margin enhancement
  • Monitor credit and collection activities to maintain timely AR and acceptable credit terms
  • Proactively communicate Trade, Regulatory and Market Intelligence information to customer
  • Manage customer rate reviews in line with GRI’s & PSS to ensure margins are both maintained and developed where possible

What are we searching for in an Account Manager?

  • Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and business profitability
  • Excellent communicator (both internally and externally) with an ability to work under pressure
  • Strong written communication skills and the ability to negotiate at all levels
  • Team-oriented approach
  • Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
  • Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems
  • Excellent presentation skills and ability to work face-to-face with customers
  • Understanding customs procedures and regulations

What does C.H. Robinson offer you?

When you walk through the door at one of our branches, the first thing you notice is the energy. Our teams are outgoing, dynamic, and engaging. If you are driven by energy, action and success, our work environment will be a perfect fit.

C.H. Robinson’s European branches are in Belgium, Czech Republic, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Romania, Slovakia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.

  • Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
  • A fun, positive and open environment which encourages thinking outside the box
  • Working with a team who has a get-it-done attitude
  • Impactful projects to further your analytical and technical skillset
  • Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day.
  • Compensation includes a monthly salary and bonus based on personal, team performance and business growth.


Career opportunities as Account Manager and the workplace:

C.H. Robinson - accelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here.

Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 500, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high-energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers.

No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happen - quickly, securely, and reliably. Through personal connections and solid relationships, our employees use their in-depth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go ‘round.

Join more than 14,000 employees worldwide who are accelerating their careers at C.H. Robinson

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

 


C.H. Robinson Offres
C.H. Robinson

C.H. Robinson—accelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here.

Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 500, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high-energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers.

No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happen—quickly, securely, and reliably. Through personal connections and solid relationships, our employees use their in-depth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go ‘round.

Join more than 13,000 employees worldwide who are accelerating their careers at C.H. Robinson

Why do you belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

Discover other career opportunities at C.H. Robinson