Commercial Inside Sales at CMA CGM Belgium

Antwerp

Aim

  • Coordinate one line on one specific trade lane
  • Monitor, maintain and develop inside sales activities

Task Description

1. Commercially coordinate one line on one specific trade lane

  • To develop the exports on one specific trade in cooperation with HQ Marseille, local Commercial Manager and the local Trade Manager
  • Set up the yearly budget (volume, turnover, customer portfolio) in cooperation with the Trade Manager
  • Report on a daily basis to HO Marseille and Trade Manager
  • Develop & implement the Austral methodology : market ID, market segmentation, commercial allocation, vessel profile
  • Implementation and intensive / smart use of our new CRM program (SAPHIR/LISA project)
  • Follow the market trends and report them

2. Inside Sales Activities :

  • Quotations and quotations follow up
  • Daily use of our new CRM program with valuable information only is a must.
  • Report feedback to HQ Marseille and agency
  • Request, follow up and fill up RFQ (Request for Quote) from BCO (Beneficiary Cargo Owner) before the requested deadline
  • Create and maintain a BOOKLET for the customer service (SQ list, free time agreements, BL, FAC etc)
  • Monitor actively and pro-actively the performances by the means of Qlikview and the Missing Shippers List
  • Daily contact with the customers
  • Cooperate with the commercial activities: to maintain the relationship with already acquired customers, new prospects, sales leads.
  • Prospection in cooperation with the Outside Sales Team
  • Visit the yearly top 20 customers and register the relevant visitreport in CRM
  • Schedule the customer visits when HQ Marseille representatives are travelling, in cooperation with the trade manager
  • Competition analysis: know the offer/product of competition
  • Sales report to be sent every month before the 31st !
  • Gather and Report of the market information
  • Report the changes of the service to the Sales & Marketing Desk (amendment of the presentations, actual surcharges, newsletter, website etc)
  • Vessels check at closing day in close cooperation with customer service with the aim to avoid any dispute or wrong invoicing.
  • Sales related DISPUTES must be handled/answered/solved within 48 hours.