Customer Service Assistant at Raffinerie Tirlemontoise


Raffinerie Tirlemontoise is so much more than the world famous Hard Cube®. We are part of the Südzucker Group, one of the key sugar producers in Europe. With our high quality products we strive to become one of Europe’s most productive and innovative sugar producers.           

In order to reinforce our Brussels hub to serve our customers in West and North Europe, we are looking for a (m/f) :

Customer Service Assistant

Your function

You are responsible for the support of the overall customer service and business support activities. You report to the Business Support Manager and your main activities are the following :

  1. You are responsible for order handling from order entry to shipping and invoicing (including related documents)
  2. You coordinate and follow-up sugar availabilities with the respective factories and sales organization. You act as interface between planning, production and logistics
  3. You analyse and enter data and you maintain master data in the computer system
  4. You participate in internal customer service related projects.

Your profile

This is a diverse, interesting and challenging role. We shall only consider candidates with a keen customer focus, with affinity for numbers and with good reasoning skills. Candidates should furthermore possess the following qualifications and experiences:

  1. Bachelor’s degree (e.g. international commerce, marketing, sales administration) or equivalent through experience, and a few years of customer service experience
  2. Bilingual Dutch-French; fluent English is a strong plus
  3. Strong knowledge of MS Office (especially Excel) is important and a good knowledge of SAP is an advantage
  4. 1-2 years of experience in an international commerce environment is a strong plus
  5. You are a team player, service minded , flexible and solution-oriented.

We offer you

  • An exciting and multidimensional function with genuine responsibility in a company that was founded more than 180 years ago
  • An attractive salary package
  • A dynamic working environment where team spirit, initiative and commitment are appreciated


For further information about our company, check our website.

For more information please call Gert Olefs at +32 (0)499 14 33 48 during weekdays from 9 am to 8 pm and on Saturdays from 11 am to 5 pm.  Apply by sending your cv and motivation letter through the application button.

Your application will be treated quickly and with all discretion.