Customer Service Agent Export at Seago Line Belgium

Antwerp

Seago Line Belgium is looking for an enthusiastic Customer Service Agent to join the customer service team.

We Offer

  • Becoming a member of the Maersk Line Group, undisputed leader in the shipping industry
  • Gaining experience in an international environment
  • Flexible working hours
  • Interesting salary with extralegal benefits

Key Responsibilities

  • Build a strong and lasting relationship with customers and provide second-to-none customer service - understand what creates value for the customer
  • Take responsibility and end-to-end ownership of customer shipments and issues
  • Engage in constructive problem resolution and provide solutions
  • Act and communicate proactively and keep customers informed of any issues or changes to the booking
  • Address root cause and seek continuous improvement - constantly look for ways to improve inefficient and erroneous processes
  • Be able to work independently and assist the team in realizing its goals and standards – be a team player, share knowledge and best practice

Who we are looking for

  • Bachelor level or equal by relevant experience
  • Experience in shipping is a plus
  • An excellent team player
  • Able to work under pressure
  • Well organized, efficient and effective
  • Strong interpersonal and communication skills
  • Actively seek for continuous improvement
  • Fluent in Dutch and English, knowledge of French is a plus (written and oral)

As part of the Maersk Group, Seago Line is serving the Intra-European containerised market. The geographical scope of our market extends to Russia, Baltics, Turkey, Israel and North Africa. Seago Line was founded with the aim to enhance regional market focus. The company is a stand-alone legal entity and operates as a fully independent business unit, with headquarters in Copenhagen.