Global Control Tower Manager chez Kuehne + Nagel


Global Control Tower Manager | Geel | req51500

We are looking for a Global Control Tower Manager


The control tower function will serve as a single point of contact towards our Key Account's global distribution and customer service organization regarding transport network optimization, sourcing via logistics provider, order related escalations/expectations management and performance reporting.


  • Responsible for the Key Account portfolio, across and in alignment with all BU and vertical strategies
  • Acts as the first point of escalation for the operations and destination program manager
  • Acts as team coordinator for regional Transportation and WMS Specialists in USA and EMEA
  • Coordination of customer retention and development
  • Development and selling of (value) solutions in coordination with the Customer Solution Centers and by national sales teams
  • Facilitate the weekly conference calls/performance review with origins to confirm origins understanding on the customers' requirement in SOP, and reinforce origins compliance
  • Identify the problems/solutions in the daily operations flow, then share/initiate the best practice with the team to carry out the preventive measures
  • Target alignments with district/local head of sales as well as regional sales
  • Responsible for preparing QBR materials and KPI reports
  • Drives the RFQ response for assigned portfolio customer(s), either as the lead, or ensures district/local support is assigned to drive offered business opportunity
  • Coaches, monitors and mentors in all aspects of client services including, account management, product knowledge, and consultative selling techniques
  • Actively show customer excellence and role model behavior
  • Monthly review meeting with sales management on portfolio development


  • Excellent tertiary credentials in Logistics, Supply Chain or IT
  • Excellent team coordinator, responsible for Transportation and WMS Specialists worldwide
  • Minimum 10 years of experience in Integrated Logistics and Account Management
  • Good understanding of supply chain operations for the Pharma industry
  • Familiar with IT systems such as GT Nexus, WMS and Consolidation systems
  • Strong risk management ability and is a problem solver by nature
  • Customer centric and commercially astute
  • Able to work and travel independently with little supervision
  • Willing to travel abroad on regular basis (USA/EMEA)
  • Fluent English speaker




With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.


Recruitment Team