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Overseas Distribution Company | 09.01.2022 | Anvers

Customer Service Officer


Details de l'offre
  • Contrat : Employé
  • Expérience minimum : 2 à 5 ans
  • Segmentation : Service à la clientèle , Administration , Employé Logistique , Import / Export , Warehousing & Distribution

Description de l’offre

As Customer Service officer at Overseas Distribution Company, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You will handle the customer requests from A-Z and maintain the positive customer relationship by taking care about their orders.

Overseas Distribution Company is a leading distributor in the duty free/travel retail market with an wide assortment covering the categories, tobacco, spirits, wine & champagne, perfume & cosmetics and confectionary. We are delivering our products to airports, airlines, cruise lines & ferries, border shops and diplomatic business around the world.

 

Now is the perfect moment to join us!

ODC is currently going through a significant transformation from a traditional wholesale company to a business concept that revolves entirely around distribution and digitization. With a history of trading goods across the world since 1946, we embrace every opportunity to push the boundaries where others may not. Now is the time to anchor this attitude more firmly in our brands and to show the world what ODC stands for. This position offers the rare opportunity to further develop your commercial and strategic knowledge working for a global player.

 

Responsibilities

- Maintain customer accounts by processing customer orders
- Follow up the full outbound process from order until final delivery at customer
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Managing daily customer orders and update our systems accordingly
- Provide accurate, valid, and complete information by using the right systems
- Strong communication to customers and ODC colleagues
- Go the extra mile to engage customers

 

Profile

- Minimum bachelor degree.
- Knowledge of logistics and transport management
- Hands on mentality
- Ability to manage customer requests of all aspects
- Great written, verbal and interpersonal skills
- Excellent in communication & organization
- Fluent in English
- Team player
 

 

What do we offer?

  • Working in an interesting global industry
  • A great team and flat hierarchies.
  • Flexibility and fast decisions.
  • Interesting products and staff benefits
  • A working place with variety, scope & projects.
  • Attractive salary model.
  • Potential to take over more responsibilities.
  • Regular office receptions and parties
  • Free daily meal & drinks

 

Let’s start your journey!

While other companies may have strict policies in place, working for us can be compared to a roller coaster ride where you determine the course. Our goal is to increase turnover tenfold in 10 years. To achieve this, we are investing in a new IT landscape, new WMS systems and last but not least, new top talents like you!