Ocean Freight Coordinator @ DHL Global Forwarding bij DHL Global Forwarding

The TSC Ocean Freight Coordinator is responsible for the coordination of Ocean Freight for a dedicated LLP Customer and strives for maximum productivity and efficiency in the day to day operations.
Management and organization of the international ocean freight shipments from the customer including all operations and administrative activities. He/she coordinates with the European shipping facilities, control tower, consolidation HUB and Ocean freight forwarders on the consolidation and outbound transportation from the HUB to facilities worldwide.
He/she is organizing an optimal way of working and maximum consolidation of individual ocean shipments coming from different loading sites.
Day to day contact with customers and coordination of intermediate parties who are needed to organize the door to port transport and the optimal ocean freight consolidation (i.e. trucking department, Consolidation Hub, Customs Broker, forwarding agents, …)
Ensure proper incident resolution and complaint handling and contributes to achieving the required operational  KPI’s.

Tasks:

Follow-up on inbound delivery to the HUB
Pro-actively consolidate deliveries for destinations
Ensure all required transport documents are present and correct
Planning and booking of ocean transport
Identifying and analyzing opportunities for consolidation & network optimization
Ensuring professional contact with forwarders, Warehouse Hub & Customers
Responding to shipping facilities & customer questions
Monitor and analysing of actual Deliveries
In depth knowledge of processes and create/update SOP & Work Instructions.
Support activities that will improve KPI & performance levels
Collaboration with all process partners

Profile:

Minimum 3 years relevant experience in ocean freight environment
Working experience on ocean freight consolidation
Good knowledge of English, Dutch and/or French are an asset
Good interpersonal and problem solving skills