Operations Manager at Kuehne + Nagel

Brabant Wallon

Operations Manager | Nivelles | req49041

We are looking for an Operations Manager to join our Contract Logistics Business Unit.


You will be responsible to deliver an excellent warehouse performance on all warehouse activities assigned to you. You will focus on supervising day-to-day warehouse activities and on strengthening all logistic processes part of and linked to the warehouse activities. The day-to-day warehouse activities consist of a reception, inbound, outbound, packaging, storage, value-added services and much more. Strengthen logistics processes includes taking part or leading implementation of new business, improving existing business, continuous improvement projects and much more. Your role is based in a dedicated retail warehouse of 78.000 m2 located in Nivelles with about 550 highly committed employees. You will be part of a team of 3 operations managers and reporting into a senior operations manager. You will be responsible for the dry food department.


  • Overall supervision, coordination and final responsibility for the day-to-day operations assigned to you. You will take this responsibility in strong collaboration with your team leaders and other staff in a way that your team achieves the internal and external KPI's. This includes full responsibility in the planning of orders and in the staff which need to be scheduled and furthermore responsibility in escalation of problem solving and solution coordination on all issues which appear. In doing so you take full responsibility in maintaining and improving the relation with your customers.
  • Manage diverse projects within the warehouse environment. You will take the lead in defining, planning, preparing, implementing and follow-up of projects with focus on productivity improvement and service level improvement.
  • Maintaining and strengthen the existing continuous improvement culture by actively stimulating and supporting our Kuehne+Nagel Production System (KNPS). You will be the ambassador for KNPS in your team and you will lead several KNPS - projects yourself to increase performance and quality and decrease costs.
  • Building and maintaining your team and stimulating development of the individual employees in your team. You take on the final responsibility for the people management in your area included: staff communication, organize team meetings, team building activities, support in recruitment & selection of staff, staff guidance and evaluation in general, training, coaching and more.
  • Brickwall the execution and follow-up of our quality, health, safety and security policy (QSHE) including : safety meetings, safety walks, security audits, follow-up of data quality in different databases and more.


  • You have a master degree in international forwarding and logistics or equal level by experience complemented with at least 3 years of successful management in rolesimilar to the vacant role.
  • You have a solid knowledge both of warehouse and logistic processes and of the concepts of lean management and continuous improvement.
  • You discovered a strong leadership within yourself to take responsibility for results and to lead a team. It goes without saying that this leadership emergence in well-oiled communication skills which you use in dialogue with colleagues, customers, union representatives.
  • You have solid (personal) work organizing and time management skills. You like a healthy amount of stress in your job coming from (customer) deadlines and unforeseen circumstances.
  • You have a self-motivating and result-motivated personality.
  • Software knowledge: advanced MS Excel and advanced experience in using warehouse management systems as manager.
  • Language skills: French, knowledge of English is an asset.


We offer a position within a fast developing Contract Logistics environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.


With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.


Recruitment Team