CARE Business Partner at Maersk Line Belgium

Antwerp

Maersk Line Belgium is looking for an enthusiastic colleague to join the CARE Business Partner export team.

The role of the CARE Business Partner is to own/manage the customer experience of his/her customers. This includes proactively managing the end-to-end shipment process in compliance with all company procedures and being the owner of the customer issues. It’s also about building relationships with the customers, understanding their business to the mutual benefit of the customer and Maersk Line.

We Offer
• Becoming a member of the Maersk Line Group, undisputed leader in the shipping industry
• Being part of a professional and motivated team
• Experience in an international environment
• A good work/life balance
• Flexible working hours
• Interesting salary with lots of extralegal benefits

Key Responsibilities
• Act as a primary point of contact for customers, be the customer’s advocate internally in Maersk Line
• Take responsibility and end-to-end ownership of customer shipments and issues
• Engage in constructive problem resolution and provide solutions
• Proactively follow up and communicate on and keep customers informed of any issues or changes to their shipment
• Address root cause and seek continuous improvement - constantly look for ways to improve processes and customer relations

Who we are looking for
• Fluent in Dutch and English (written and oral)
• Be able to work independently and contribute to the team’s objectives
• Be a team player, share knowledge and best practices
• Able to work under pressure
• Well organized, efficient and effective
• Strong interpersonal and communication skills
• Establishes and maintains effective relationship with customers