Rail Customer Service Officer at Square City

Brussels

Square City is a recruiting firm specialized in logistics and supply chain. We help talented people to find new opportunities and challenges in the interesting world of logistics.
 
Today we are looking for a Rail Customer Service Officer, for an EU focused company. If you have a good knowledge of  English, French and Dutch and you really want to work in a logistic company, don’t stop reading!
 
The mission

  • You ensure customer satisfaction, you are the face of the company. 
  • As soon as they have placed their order, you follow our internal processes and translate them to the customer. That way the customer will know that everything is running smoothly.
  • You are responsible for administrative tasks and creating consignment notes.
  • You reserve some time every day to look further than your inbox.
  • You think things can be improved? Can be faster? Can be simpler? Then consult with colleagues and customers and look for concrete improvements together.

 
Your profile

  • A Customer Service Representative mainly focuses on well... customer service! And that sums up your entire profile. 
  • You have a proactive attitude (customers love timely messages)
  • You have strong communication skills, both towards customers and internally
  • You speak fluently Dutch, French and English!

The offer

  • A 6 month education in their academy!
  • A permanent contract!
  • The best colleagues imaginable!
  • Are you ready to grow with our client?