Inside Sales Executive - freight forwarding at UPS

Flemish Brabant

Job Summary:

Support the organization in the retention and growth of our customer base through delivering a consistently high level of customer engagement.

Job functions:

  • Work with sales resources to address customer needs and grow the business
  • Identify new potential customers
  • Acquire new business and maintain the existing customer base
  • Maintain relationships with customers by assisting them with general inquiries or pricing requests and position additional UPS’ products and services
  • Maintain ownership of queries through to resolution, ensuring that the customer (and any other UPS function if required) receives regular updates at appropriate intervals
  • Keep Sales and Operations informed about any special customer requirements and changes
  • Pull regular and ad-hoc customer-specific reports and information
  • Responsible for spot-quotes including pro-active follow-up
  • Pro-active customer service for “Must Keep” customers
  • Enter and maintain new opportunities in UPS system
  • Maintain up-to-date knowledge of UPS products, services and processes

Required skills:

  • Excellent verbal and written communication skills. Ability to communicate effectively at all levels, both within UPS and with customers
  • Ability to convey through verbal and written communication a positive image of UPS and an eagerness to assist customers with all types of inquiries
  • Strong organization, planning and time management skills and ability to deal with and follow up on multiple complex customer issues at the same time
  • Independent worker as well as team player
  • Excellent knowledge of Dutch, French and English
  • Ability to work with Microsoft Office (Excel, Power Point, Word).