Customer Service Supervisor chez Seago Line Belgium

Seago Line is looking for a passionate and dynamic Customer Service Supervisor to join the North West Continent Cluster team. The Customer Service Supervisor will be responsible for Belgium, and for import and export processes: the organization is focused on the commercial operation, works very closely with the sales team, and requires members of customer service to have a good commercial understanding together with a strong process ownership.

He/she will report directly to the NWC Cluster Customer Service Manager and will work together with our Head Quarter, Customer Service community, shared service centre community and the Cluster Transformation Partner: his/her voice will be heard and can make the difference!

We Offer
• Becoming a member of the Maersk Line Group, undisputed leader in the shipping industry
• Being part of a professional and motivated team
• Experience in an international environment
• A good work/life balance
• Flexible working hours
• Interesting salary with lots of extralegal benefits  

Key Responsibilities
• To lead and coach the team on day to day business
• To guide the team through our transformation journey
• To maintain a close dialogue with the sales organization and enable strong volume performances
• To regularly monitor team performance and address or escalate shortfalls
• To ensure that shipments and customer requests are being handled timely and with constant care
• To drive ownership and proactivity
• To constantly address and eliminate waste and rework: helping effective prioritization
• To maintain an excellent relationship with the colleagues in our shared service centre through ongoing dialogue and continuous improvement initiatives (both production teams and iOTCS team)
• To work closely with the cluster Transformation Partner, cluster Customer Service Manager and peers to define and drive the customer service strategy of Seago Line
• To provide for and maintain good team atmosphere
• Internal / External stakeholder management  

Who we are looking for
• Team leadership
• People management skills
• Strong system skills of internal systems (GCSS, RKEM, MEPC…)
• Cross-functional E2E perspective and commercial mindset
• Good knowledge about transport plans, sop’s, internal processes and shipping
• Competent and professional writing skills and phone behaviour
• Commercial understanding – or desire to further develop commercial skills
• Can-do attitude
• Ability to change in order to optimize
• Claim knowledge to prevent / handle claims
• Documentation knowledge
• Fluent in English and Dutch