Kuehne+Nagel | 01.03.2021 | Antwerpen
Customer Service Specialist
Customer Service Specialist | Belgium | req70265
We are looking for a Customer Service Specialist to join our team in Mechelen.
The Contract Logistics Customer Specialist is responsible for in- and outbound, stock management, order planning, and reporting. In your role, you support customers by providing helpful information, answering questions, and responding to complaints. Additionally, you take care of the administration, making sure that all documents and formalities are fulfilled.
- Handle customers request and complaints;
- Handle orders in time following administrative customer-related processes;
- Have regular contacts with the customers to define the best practices and offer advice if needed;
- Inform the customer correctly and in time about the course of the order;
- Signal or correct mistakes and resolve issues, ambiguities, incompleteness's;
- Optimize the operational and administrative processes for more efficiency within your department;
- Follow up KPI's and statistics;
- Preparing invoices.
YOUR SKILLS AND EXPERIENCES
- Bachelor Degree or equivalent in Logistics / Supply Chain Management;
- Proven experience (3 years min) in customer service;
- Experience in Warehouse Management System;
- Knowledge and Experience in Excel;
- Ability to communicate persuasively whilst demonstrating adaptability and empathy;
- Problem-Solving and able to work under pressure;
- Languages: Native Dutch and very good verbal and written knowledge of English.
GOOD REASON TO JOIN
We offer an employee-friendly and casual environment for you to become a skilled customer service professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.
With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
Met meer dan 78.000 medewerkers op 1.400 locaties in meer dan 100 landen is de Kuehne+Nagel Groep één van 's werelds toonaangevende logistieke dienstverleners.
Bekijk de vacatures van Kuehne+Nagel hieronder en solliciteer online.Bekijk andere carrièremogelijkheden bij Kuehne+Nagel