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Kuehne+Nagel | 01.03.2021 | Antwerpen

Customer Service Specialist


Details van de vacature
  • Contract: Bediende
  • Minimale ervaring: 6 maanden tot 2 jaar
  • Segmentatie: Customer Service , Logistieke afdeling / Supply Chain in een industrie

Jobomschrijving

Customer Service Specialist | Belgium | req70265

We are looking for a Customer Service Specialist to join our team in Mechelen.

YOUR ROLE

The Contract Logistics Customer Specialist is responsible for in- and outbound, stock management, order planning, and reporting. In your role, you support customers by providing helpful information, answering questions, and responding to complaints. Additionally, you take care of the administration, making sure that all documents and formalities are fulfilled.

YOUR RESPONSIBILITIES

  • Handle customers request and complaints;
  • Handle orders in time following administrative customer-related processes;
  • Have regular contacts with the customers to define the best practices and offer advice if needed;
  • Inform the customer correctly and in time about the course of the order;
  • Signal or correct mistakes and resolve issues, ambiguities, incompleteness's;
  • Optimize the operational and administrative processes for more efficiency within your department;
  • Follow up KPI's and statistics;
  • Preparing invoices.

#LI-JD2

YOUR SKILLS AND EXPERIENCES

  • Bachelor Degree or equivalent in Logistics / Supply Chain Management;
  • Proven experience (3 years min) in customer service;
  • Experience in Warehouse Management System;
  • Knowledge and Experience in Excel;
  • Ability to communicate persuasively whilst demonstrating adaptability and empathy;
  • Problem-Solving and able to work under pressure;
  • Languages: Native Dutch and very good verbal and written knowledge of English.

GOOD REASON TO JOIN

We offer an employee-friendly and casual environment for you to become a skilled customer service professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.

ABOUT KUEHNE+NAGEL

With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Joana Dias
joana.dias@kuehne-nagel.com


Kuehne+Nagel Vacatures
Kuehne+Nagel

Over Kuehne+Nagel

Met meer dan 78.000 medewerkers op 1.400 locaties in meer dan 100 landen is de Kuehne+Nagel Groep één van 's werelds toonaangevende logistieke dienstverleners.

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