Kuehne+Nagel | 09.02.2021 | Limburg
Transport Customer Service Officer
Transport Customer Service Officer | Belgium | req69082
We are offering a challenging Transport Customer Service Officer function at our brand new Contract Logistics Site in Tessenderlo, Belgium.
The Transport Customer Service employee ensures the On Time in Full (OTIF) Deliveries for our customers in close collaboration with the client's customer service. To achieve this, a new and performant Transport Management System will be implemented.
- Validate and record inbound and outbound data manually and systematically (TMS);
- Maintain records of all outgoing and incoming shipments;
- Responsible for On-Time Delivery Performance (Service Level) and reporting;
- Daily customer order entry (bookings) with a particular focus on early warnings and exception management;
- Single point of contact for customer care department to confirm the delivery date for specific orders;
- Ensure accuracy, prepare and generate transport documents, POD recovery, etc. for inbound or outbound activities including Air, Ocean, Road, Parcels (B2C and B2B);
- Effectively communicate with carriers, customer, operations, and management;
- Performs clerical duties such as filing, inbound/outbound phone calls, data entry, etc.
YOUR SKILLS AND EXPERIENCES
- High School Diploma or Equivalent;
- Proficient in Microsoft Office Suite and knowledge of order entry systems;
- Experience with Transport Management Systems is an asset;
- Previous customer service experience;
- Effective written and verbal communication skills.
GOOD REASON TO JOIN
We offer a permanent position. You will be working in a strong international environment with motivated and committed colleagues. Please contact us for more information if you are in doubt.
ABOUT KUEHNE + NAGEL
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.
Met meer dan 78.000 medewerkers op 1.400 locaties in meer dan 100 landen is de Kuehne+Nagel Groep één van 's werelds toonaangevende logistieke dienstverleners.
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